The digital transition and operating efficiency
WHERE WE ARE – 6M 2024 Results
Shorter customer response times
The reduction in customer response times (-38%) in the Equity Investments segment is confirmed, in line with the Plan’s objectives
The digital transformation plan
Progress made in the digital transformation plan, with the release of new features and applications, aimed at consolidating risk oversight and streamlining the management of financial instruments
SIMEST’s main KPIs for 2025 include:
+15%
Organic growth over the Plan timeframe
+25%
Automation activities for business macro processes
3x
Resources for digital investments compared to the previous three-year period
-30%
Customer responses times
4 lines of action
Staff consolidation with the introduction of new professional profiles
- The simplification of the organisational structure to improve the customer service level
- The addition of new professional profiles and competencies (ESG-related, technological innovation and advisory services)
Digital transformation with a view to a better customer service and efficiency
- Developments in SIMEST applications, in line with innovative technological trends integrated with CDP
- Insourcing of key competencies
Oversight of operational risks
- A greater automation of fraud control systems and instruments
- The adoption of ESG and climate risk policies
The simplification of internal processes to streamline and speed up operations
- Revision and simplification of business processes to reduce customer times